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Introduction
The Samsung Galaxy S10 is a flagship smartphone that has been designed to be water-resistant. However, many users have reported that the phone is displaying a “moisture detected” error message, which won’t go away even when the phone is dry. This error can be frustrating because it prevents you from charging your phone. In this article, we will provide some tips on how to troubleshoot this issue.
What Causes the “Moisture Detected” Error Message?
The “moisture detected” error message is usually triggered by the phone’s water-resistant feature. When the phone detects moisture in the charging port, it will display this message to prevent any damage caused by charging the phone with water in the port. However, sometimes the phone can display this error message even when the port is dry.
Troubleshooting Tips
If you’re experiencing the “moisture detected” error message on your Galaxy S10, here are some troubleshooting tips to help you resolve the issue:
1. Check the Charging Cable and Adapter
The first thing you should do is check the charging cable and adapter. Sometimes, the error message can be caused by a faulty cable or adapter. Try using a different cable and adapter to see if that solves the problem.
2. Clean the Charging Port
If the error message persists, the next step is to clean the charging port. Use a dry cotton swab to clean the port and remove any dust or debris that may be causing the error message. Avoid using any liquid or water to clean the port.
3. Restart the Phone
If cleaning the port doesn’t solve the problem, try restarting the phone. Sometimes, a simple restart can fix software issues that may be causing the error message.
4. Boot the Phone in Safe Mode
If restarting the phone doesn’t work, try booting the phone in safe mode. This will disable all third-party apps and allow you to see if any of them are causing the error message. To boot the phone in safe mode, press and hold the power button until the power off menu appears. Then, press and hold the “Power off” option until the “Safe mode” option appears. Tap “Safe mode” to boot the phone in safe mode.
5. Factory Reset the Phone
If none of the above solutions work, you may need to factory reset the phone. This will erase all data and settings on the phone, so make sure you back up your data before proceeding. To factory reset the phone, go to “Settings”> “General management”> “Reset”> “Factory data reset”.
Conclusion
The “moisture detected” error message on the Galaxy S10 can be frustrating, but there are several troubleshooting tips you can try to resolve the issue. If none of the above solutions work, you may need to contact Samsung customer support for further assistance.
