Prime Video App Won't Open On Samsung Tv: What To Do?

Introduction

If you own a Samsung TV and you’re a fan of Amazon Prime Video, you might face a common issue where the Prime Video app won’t open on your television. This can be frustrating, especially if you’re in the mood for a movie or a TV show. However, there are some simple solutions that can help you get back to streaming your favorite content in no time. In this article, we’ll explore the reasons why the Prime Video app won’t open on your Samsung TV and what you can do to fix it.

Reasons for Prime Video App Not Opening on Samsung TV

There could be several reasons why the Prime Video app won’t open on your Samsung TV. Some of the most common reasons include outdated software, a poor internet connection, or a glitch in the app itself. If you’re facing this issue, there’s no need to worry. We’ve got you covered with some simple solutions that can help you resolve this problem.

Outdated Software

If your Samsung TV has outdated software, the Prime Video app might not work properly. To check if your TV’s software is up to date, follow these steps: 1. Press the Home button on your Samsung TV remote. 2. Go to Settings. 3. Select Support. 4. Choose Software Update. 5. Select Update Now. If there is a software update available, your TV will start downloading and installing it automatically. Once the update is complete, try opening the Prime Video app again.

Poor Internet Connection

Another reason why the Prime Video app might not open on your Samsung TV could be a poor internet connection. To check your internet connection, follow these steps: 1. Press the Home button on your Samsung TV remote. 2. Go to Settings. 3. Select General. 4. Choose Network. 5. Select Network Status. If your internet connection is poor, try resetting your router or modem. You can also try moving your TV closer to your router to improve the signal strength. Once your internet connection is stable, try opening the Prime Video app again.

Glitch in the App

Sometimes, the Prime Video app might not open due to a glitch in the app itself. To fix this, try clearing the app’s cache and data. Here’s how: 1. Press the Home button on your Samsung TV remote. 2. Go to Settings. 3. Select Applications. 4. Choose Prime Video. 5. Select Storage. 6. Select Clear cache and Clear data. Once you’ve cleared the cache and data, try opening the Prime Video app again. This should fix any glitches in the app and allow you to stream your favorite content.

Other Solutions to Try

If none of the above solutions work, you can try the following: • Restart your Samsung TV by unplugging it from the power source and plugging it back in after a few minutes. • Uninstall the Prime Video app and reinstall it from the Samsung App store. • Contact Amazon Prime Video customer support for further assistance.

Conclusion

In conclusion, if your Prime Video app won’t open on your Samsung TV, there’s no need to panic. There are several simple solutions that can fix this issue. Make sure your TV’s software is up to date, check your internet connection, clear the app’s cache and data, and try other solutions listed above. If nothing works, reach out to Amazon Prime Video customer support for further assistance. With these solutions, you’ll be back to streaming your favorite content on Prime Video in no time.