How To Fix Prime Video Audio Out Of Sync On Samsung Tv

The Problem

You’re settling in to watch your favorite show on Prime Video, but the audio is out of sync with the video. It’s frustrating to watch lips move without hearing the words at the right time. This is a common issue with Samsung TV owners using Prime Video, but don’t worry, there are solutions!

Check Your Internet Connection

One reason for audio and video synchronization issues is a slow or unstable internet connection. If you notice the issue only happens at certain times of day, it could be a sign there is congestion on your network. Check your internet speed and consider upgrading your plan if it’s consistently slow.

Restart Your TV and Router

Sometimes the issue can be resolved with a simple restart. Power off your Samsung TV and router, then wait a few minutes before turning them back on. This can clear up any temporary glitches that might be causing the audio out of sync issue.

Update Your Samsung TV

If your Samsung TV is not up to date, there may be compatibility issues with Prime Video. Check for updates in the settings menu and make sure to download and install any available updates. This can help ensure your TV is compatible with the latest version of the Prime Video app.

Clear the Cache on Your TV

Clearing the cache on your Samsung TV can also help with audio synchronization issues. Go to the settings menu and find the option to clear cache. This will remove any temporary files that could be causing issues with the Prime Video app.

Uninstall and Reinstall Prime Video

If none of the above solutions work, try uninstalling and reinstalling the Prime Video app. To do this, go to the home screen and find the app, then hold down the select button to bring up the option to uninstall. Once it’s uninstalled, go to the app store and redownload the Prime Video app.

Connect with Customer Support

If the issue persists, it’s time to connect with customer support. You can use the Prime Video app on your phone or computer to contact customer support. They will be able to provide further troubleshooting and may even be able to offer a solution specific to your issue.

Conclusion

If your Prime Video audio is out of sync on your Samsung TV, there are solutions! Start with the basics of checking your internet connection and restarting your TV and router. If those don’t work, make sure your TV is up to date and try clearing the cache or reinstalling the Prime Video app. If all else fails, reach out to customer support for further assistance.

Hogki.com Trusted Information and Education News Media